API:Get Tickets

From WHMCS Documentation

This command is used to retrieve an XML list of tickets using search parameters.

Attributes

limitstart - Optional start at which result (default 0)
limitnum - Optional limit at how many results (default 25)
clientid - Optional search for a particular client's tickets
deptid - Optional search in a particular department
status - Optional search a particular status
subject - Optional search for a word in the subject

Example Command

$postfields["action"] = "gettickets";

Returned Variables

Always returned in XML format

<whmcsapi> 
 <action>gettickets</action> 
 <result>success</result> 
 <totalresults>1</totalresults> 
 <startnumber>0</startnumber> 
 <numreturned>1</numreturned> 
 <tickets> 
  <ticket> 
   <id>1</id> 
   <tid>557168</tid> 
   <deptid>1</deptid> 
   <userid>1</userid> 
   <name><![CDATA[Array]]></name> 
   <email></email> 
   <cc></cc> 
   <c>TmDEga5v</c> 
   <date>2009-08-03 23:14:32</date> 
   <subject><![CDATA[Test Ticket]]></subject> 
   <message><![CDATA[This is a test ticket> 
   
   ---------------------------- 
   IP Address: xxx.xxx.xxx.xxx]]></message> 
   <status>Open</status> 
   <priority>Medium</priority> 
   <admin></admin> 
   <attachment></attachment> 
   <lastreply>2009-08-04 12:14:18</lastreply> 
   <flag>0</flag> 
   <service></service> 
  </ticket> 
 </tickets> 
</whmcsapi>