API:Open Ticket

From WHMCS Documentation

This command is used to create a new ticket in WHMCS

Attributes

clientid - the ID of the client the ticket belongs to
name - only required if not a registered client (clientid must be sent as 0)
email - only required if not a registered client
deptid - the ID of the ticket department
subject
message
priority - can be "Low", "Medium" or "High"
serviceid - the ID if the ticket relates to a specific product
customfields - a base 64 serialized array of field IDs => values

Example Command

$postfields["action"] = "openticket"; 
$postfields["clientid"] = "1";
$postfields["deptid"] = "1";
$postfields["subject"] = "API Ticket";
$postfields["message"] = "This is a sample ticket opened by the API";
$postfields["priority"] = "Low";
$postfields["customfields"] = base64_encode(serialize(array("8"=>"mydomain.com")));

Returned Variables

id - the ID of the new ticket
tid - the 6 digit Ticket ID
c - the unique hash variable